Privacy Policy

Privacy Policy

Last updated: October 2026

Who we are

This website is operated by Atelier Estate Limited, trading as Atelier Short Stays, a company registered in England and Wales [15842278]. Our registered address is Office 110, Unit 3, Woodward Buildings, 1 Victoria Road, London W3 6FA. For any privacy questions, contact us at info@ateliershortstays.com or +44 7538 979715.

What information we collect

When you enquire or book with us, we collect the details needed to manage your stay. This includes your name, email address, phone number, booking dates, number of guests, and any requests you share with us. For corporate or insurance bookings, we may also collect your company name and a reference number. Payments are handled securely by our payment providers, and we do not store your full card details. When you visit our website, we collect basic usage information such as pages visited and device type, using cookies and Google Analytics.

How we use your information

We use your information to:

- process and manage your booking,

- check-in and stay

- contact you about your reservation

- respond to enquiries and quote requests

- meet our legal, tax and accounting obligations

- send you occasional offers, but only if you have agreed to receive them. You can unsubscribe at any time.

Our legal basis

We process your information because it is needed to perform our contract with you (your booking), to meet legal obligations, for our legitimate interest in running and improving our business, or because you have given consent (for marketing emails and non-essential cookies).

Who we share it with

We share information only with trusted service providers who help us run our business. These include our booking and property management systems, payment processors, our cleaning and maintenance teams (only the details they need for your stay), our accountants, and website and email hosting providers. We do not sell your personal information.

How long we keep it

We keep booking records for up to 6 years to meet UK tax and accounting rules. Marketing data is kept until you unsubscribe.

Your rights

Under UK data protection law, you have the right to access, correct or delete your personal information, to object to or restrict how we use it, and to withdraw consent at any time. To make a request, email info@ateliershortstays.com. If you are unhappy with how we have handled your data, you can complain to the Information Commissioner’s Office at ico.org.uk.

Cookies

Our website uses essential cookies so it can work, and analytics cookies so we can understand how it is used. You can manage cookies through the banner on our site or in your browser settings.

Changes

We may update this policy from time to time. The latest version will always be on this page.