Terms Of Use
Terms & Conditions
1. THE BOOKING
Your booking is with Atelier Estate Limited, a limited company registered in England and Wales, trading as Atelier Short Stays, of Office 110, Unit 3, Woodward Buildings, 1 Victoria Road, North Acton, London, W3 6FA, United Kingdom.
1.1. References to “you” or “your” are references to the person or organisation making the booking with Atelier Estate Ltd.
1.2. These terms apply to bookings made via the Atelier Short Stays website, by email, by telephone or in person with Atelier Estate Ltd. Bookings made via Booking.com, Tripadvisor, Airbnb or Vrbo are subject to those platforms’ terms and conditions and also to our own terms set out here.
1.3. Your booking is confirmed, and a legal contract is formed, once your payment has been successfully made. No booking is made and no contract is formed if payment is declined or unauthorised.
1.4. You agree that the booking is for a short-term stay for leisure, business or temporary purposes. It does not create an assured shorthold tenancy or lease, and it is an excluded agreement within the meaning of section 3A(7)(a) of the Protection from Eviction Act 1977.
1.5. Bookings can be for any length from two nights up to three months. Bookings may be made up to 48 hours before your stay, so that we can check your details and payment card are correct.
1.6. Bookings may only be made by a person aged 23 or over, and at least one person aged 23 or over must be staying in the accommodation. Proof of identity and proof of address are required, and the address must match that of the card used for payment.
1.7. You may not re-sell or transfer your booking to any other person or organisation without the express permission of Atelier Estate Ltd.
2. PAYMENTS & CANCELLATIONS
2.1. All payments must be made by credit or debit card. Atelier Estate Ltd does not charge booking fees or card fees.
2.2. Full payment is required at the time of booking unless expressly agreed otherwise by Atelier Estate Ltd.
2.3. Security Deposit. In addition to payment for your stay, a refundable security deposit will be charged to the card used for payment at the time of booking. The deposit amount varies by property and will be confirmed to you before you complete your booking. The deposit will be refunded in full to the same card within 5 business days of check-out, provided there is no damage to the accommodation, no breach of these terms (including the non-smoking policy in clause 4.1), and all keys, fobs and cards have been returned in line with clause 3.1. Where any such breach occurs, Atelier Estate Ltd may withhold all or part of the deposit in line with clause 4.1, and may recover any costs above the deposit amount as set out in clause 4.2.
2.4. The total price for your entire stay will be shown to you before you confirm your booking and make payment. Our pricing is dynamic, so the price for the same or similar accommodation may change after your booking is made. This does not give Atelier Estate Ltd any right to ask for more money if the price rises, and it does not give you any right to a discount if the price falls.
2.5. Atelier Estate Ltd may cancel a booking within 7 days of the first day of the reservation where this is necessary for reasons outside our reasonable control, or because of an overbooking caused by delays or errors in the booking system. In that case you will receive a full refund.
2.6. Non-Refundable Booking Policy. Once a booking is confirmed and payment has been successfully made, the booking is non-refundable. By confirming your reservation, you acknowledge that the selected dates are immediately secured and removed from availability, which prevents Atelier Estate Ltd from offering the accommodation to other guests. This clause does not affect the refund of the security deposit under clause 2.3, which is dealt with separately. No refunds, credits or date changes will be given for cancellations, no-shows, early departures or failure to use the accommodation for any reason, including changes in personal circumstances, travel disruption or force majeure events, unless expressly agreed in writing by Atelier Estate Ltd.
2.7. Chargebacks & Payment Disputes. You agree not to start any chargeback, payment dispute or payment reversal through your card issuer or payment provider for any charges properly made under these terms. Any chargeback raised in breach of this clause may be contested by Atelier Estate Ltd, and may result in recovery of the associated administrative, legal and dispute-handling costs.
3. YOUR STAY
3.1. Check-in is from 3pm (or 4pm where stated in your booking confirmation), and check-out is no later than 10am, unless expressly agreed otherwise by Atelier Estate Ltd. An additional charge may apply for early check-in or late check-out. Details of the check-in and check-out procedure and access to the accommodation will be provided separately.
3.2. Atelier Estate Ltd provides serviced accommodation, not a hotel or guest house service. Meals are not provided.
3.3. Right to Refuse Entry or End a Stay. Atelier Estate Ltd may refuse check-in, or end a stay without refund, where guests fail to provide valid identification, provide false or misleading information, exceed the occupancy limit, breach these terms, or behave in a way that is unsafe, unlawful or causes unreasonable disturbance.
3.4. Occupancy & Visitors. The maximum occupancy stated at the time of booking must not be exceeded at any time. Only guests named on the booking may stay in the accommodation. Visitors who are not registered guests are not permitted without prior written approval from Atelier Estate Ltd. Breach of this clause may result in immediate termination of the booking without refund.
3.5. House Rules. Guests agree to follow the House Rules provided before or at check-in. The House Rules form part of these terms, and any breach may result in additional charges or termination of the stay without refund.
3.6. Access for Maintenance & Emergencies. Atelier Estate Ltd may access the accommodation at reasonable times for inspections, maintenance or repairs, or in an emergency. We will give notice where reasonably possible, but immediate access may be needed in urgent situations.
3.7. Linen, towels, shower gel and shampoo are provided in your apartment. A cleaning service is provided, and further information is available on request.
3.8. Your accommodation also includes a supply of coffee, tea and long-life milk.
3.9. You are responsible for the conduct of everyone staying in the accommodation and must make sure they comply with these terms. In particular, you and your guests must not:smoke anywhere in the premises. All apartments and common areas are strictly non-smoking; smoking is only allowed outside the buildingbring pets into the premises, except assistance dogs or where expressly agreed by Atelier Estate Ltdbring any dangerous or hazardous materials or equipment into the premisestamper with fire alarms or emergency equipmentremove, damage or destroy any property belonging to Atelier Estate Ltduse any technology provided by Atelier Estate Ltd to download or access unlawful or obscene materialcause unreasonable disturbance to neighbours, other guests or Atelier Estate Ltd staffmake excessive noise, particularly between 10pm and 8am, including from TVs and other devicesfail to return keys, fobs or cards at the end of your stay. For security reasons we may have to replace the locks, and the cost will be charged to you.
4. DAMAGE, THEFT & COSTS
4.1. Atelier Estate Ltd may charge the credit or debit card used for payment, or any other card provided as security, for:the cost of repairing or replacing any property of Atelier Estate Ltd, including furniture, upholstery, fittings, appliances or other items damaged during your staythe cost of replacing any items stolen from the accommodation during your stayany breach of our non-smoking policy. Where we find evidence of smoking in the accommodation, the full security deposit under clause 2.3 will be retained to cover cleaning costs, and we may charge further amounts where the cost of repairing smoke damage is higher than the deposit.
4.2. These costs may be charged at check-out, but Atelier Estate Ltd may also charge them to your card at a later date where necessary.
4.3. Where Atelier Estate Ltd is unable to charge these costs to your card for any reason, an invoice will be sent to you, which you agree to pay within 7 days of receipt.
4.4. Atelier Estate Ltd will provide a receipt with a breakdown of costs for any additional charges made to your card.
5. PRIVACY, DATA PROTECTION & CARD SECURITY
5.1. Atelier Estate Ltd processes the information you provide when making a reservation or at check-in in line with our Privacy Policy. You confirm that all information you provide, for yourself and for each member of your group, is accurate.
5.2. We are required by law to keep a register of the full names and nationalities of all guests aged 16 or over, taken on arrival, and to keep these details for at least 12 months from the date of arrival. For guests who are not British, Irish or Commonwealth nationals, we are also required to record passport or travel document details and the address of your next destination.
5.3. For full details of how we collect, use and store personal data, including our use of cookies, please see our Privacy Policy at ateliershortstays.com/privacy-policy.
5.4. Card payments are processed by our secure third-party payment provider, which is PCI-DSS compliant and allows us to make charges to your card in line with these terms. We do not make or store any copy of your card details in our own systems.
6. COMPLAINTS
6.1. Atelier Estate Ltd wants you to have an enjoyable stay.
6.2. If you have a problem during your stay, please contact us straight away by phone or email so we can help.
6.3. If we cannot resolve your complaint informally during your stay, you may submit a formal complaint in writing using the contact details below. Please include as much information as possible so that we can investigate properly.
6.4. Your complaint will be handled by a member of the Atelier Estate Ltd management team. We aim to respond to formal complaints within 14 days. If this is not possible, we will tell you and let you know when to expect a response. We will set out the outcome of your complaint in writing.
6.5. Atelier Estate Ltd may reject, without further investigation, any complaint that is vexatious or made in bad faith. Email: info@ateliershortstays.com, Phone: +44 7538 979715, Post: Office 110, Unit 3, Woodward Buildings, 1 Victoria Road, North Acton, London, W3 6FA, United Kingdom.
7. SEVERABILITY
7.1. If any provision of these terms is found to be invalid, illegal or unenforceable under the law of any jurisdiction, the remaining provisions will not be affected.
8. WAIVER
8.1. If either party does not enforce a provision of these terms at any time, or does not use a remedy available under them, this does not affect that party’s right to enforce that provision or use that remedy later. A waiver of one breach is not a waiver of any later breach. A waiver is only effective if it is in writing and signed by the party giving it.
9. ENTIRE AGREEMENT
9.1. These terms, together with the House Rules and our Privacy Policy, form the entire agreement between the parties and replace all prior communications, understandings and agreements on this subject, whether oral or written.
10. THIRD-PARTY RIGHTS
10.1. Nothing in these terms gives any rights to a third party unless expressly stated.
11. JURISDICTION
11.1. These terms are governed by English law, and the courts of England and Wales have exclusive jurisdiction over any matter arising from them that needs to be referred to a court.
